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Aged Care Profile

The Croft Complex (Rest Home, Hospital, Dementia Care)

The Croft Complex (Rest Home, Hospital, Dementia Care)
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 60% (3 Reviews)
3 out of 5 stars - 3 votes

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Services offered
  • Psychogeriatric
  • Geriatric
  • Dementia care
  • Medical Hospital care
  • Rest home care
  • AGED CARE

Service Information

This business is part of Presbyterian Support South Canterbury.

The Croft Complex, situated in Highfield, Timaru, offers specialized care including Dementia Care, Rest Home Care, and Geriatric Aged Care as well as Psychogeriatric care in a facility accommodating up to 79 beds.

No. of Bed 79

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Reviews / Feedback for The Croft Complex (Rest Home, Hospital, Dementia Care)

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The Croft Complex (Rest Home, Hospital, Dementia Care)
2
Family member / Friend. > 100 days / visits
"Still waiting for call back about the care"
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The Croft Complex (Rest Home, Hospital, Dementia Care)
5
Family member / Friend. 10 - 100 days / visits
"The best place to be if you can't be at home."
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The Croft Complex (Rest Home, Hospital, Dementia Care)
2
Visitor. > 100 days / visits
"Lack Of Communication..."
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DHB Audit Details

Further Rest Home Certification and Audits Information.

The Croft Complex (Rest Home, Hospital, Dementia Care)
South Canterbury District Health Board
Audit Certification period: 36 months (Good)
Certificate renewal date: 17th July, 2025
Auditor: Health and Disability Auditing New Zealand Limited
Click here to view latest audit findings

Why we have Rest Home Audits

All rest homes and aged residential care facilities are certified and audited to ensure they:

  • provide safe, appropriate care for their residents
  • meet the standards set out in the Health and Disability Services (Safety) Act 2001.

Types of audit and when they happen

Certification / Surveillance Audits
Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.
An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.
In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.
Other types of audit
Provisional audits happen when a provider purchases a certified rest home from another provider.
Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.
Ministry inspections
Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.
DHB issues-based audits
DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.

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