Palm Grove Rest Home and Retirement Village
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Quality of Care
Caring Staff
Responsive Mgmt
Outdoor Activity
Indoor Entertain
Social Atmosphere
Enjoyable Food
Services offered
- Palliative (End of Life)
- Geriatric
- Medical Hospital care
- Rest home care
- AGED CARE
Service Information
This business is part of Oceania Care Company Limited.
The Palm Grove Rest Home website says that Palm Grove in Shirley, Christchurch is a purpose built facility that opened in December 2003 and that they are very proud of our wonderful facility and have a dedicated team of staff who assist our residents with the utmost privacy, respect and dignity.
Located in the suburb of Shirley in Christchurch, Palm Grove "is close to The Palms shopping Mall and residents often enjoy a trip to the shops. The Palms also have a cinema on the top level. The Shirley Golf Course is nearby and the Home Base shopping centre is 10 minutes walk away. There is a hotel next door and a bus stop at the gate with some local shops next door."
No. of Beds 85
(Last Updated: 1st October 2023)
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DHB Audit Details
Further Rest Home Certification and Audits Information.Palm Grove Rest Home and Retirement Village
Canterbury District Health Board
Audit Certification period: 48 months (Very Good)
Certificate renewal date: 12th November, 2025
Auditor: The DAA Group Limited
Click here to view latest audit findings
Why we have Rest Home Audits
All rest homes and aged residential care facilities are certified and audited to ensure they:
- provide safe, appropriate care for their residents
- meet the standards set out in the Health and Disability Services (Safety) Act 2001.
Types of audit and when they happen
Certification / Surveillance Audits
Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.
An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.
In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.
Other types of audit
Provisional audits happen when a provider purchases a certified rest home from another provider.
Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.
Ministry inspections
Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.
DHB issues-based audits
DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.
Quality of Care
Caring Staff
Responsive Mgmt
Outdoor Activity
Indoor Entertain
Social Atmosphere
Enjoyable Food
