Aged Advisor reviews for Waikiwi Gardens Rest Home

# 11 of 676 Aged Care facilities in New Zealand.

WINNER - 2024,23 FINALIST - 2021,20,19,18 & 2017 Best Aged Care (Med/Large) Facility - SI

25 Ruru Street, Waikiwi, Invercargill, New Zealand 9810

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Waikiwi Gardens Rest Home

96.5% (74 Reviews)

4.82 out of 5 stars - 74 votes

See how this compares with other facilities!

98.57% from 14 reviews in the last 12 months

Quality of Care
Caring Staff
Responsive Mgmt
Outdoor Activity
Indoor Entertain
Social Atmosphere
Enjoyable Food

Beds Available

New Zealand's Best Awards

WINNER - 2024,23 FINALIST - 2021,20,19,18 & 2017 Best Aged Care (Med/Large) Facility - SI

Overview

Waikiwi Gardens is a small locally owned and operated rest home in Invercargill. We strive to provide a warm and friendly atmosphere where people feel they belong and are happy to call home.

Services offered

Rest home care
AGED CARE

Service Information

This business is part of Kyber Health Care Ltd.

At Waikiwi Gardens we have some of the best caregivers in the aged care business who take real pride in helping to make Waikiwi Gardens the best place in Invercargill. We offer a top class activities program with a huge variety of outings, crafts and entertainment. Our co-ordinators provide a fun 5 day a week program that allows residents to maintain active lifestyles and to continue engaging in the activities they value and enjoy.

With fresh home baking on a daily basis and a huge variety of different meals offered, one of the biggest complaints we hear is how good the food is!

No. of Beds 45

Staff

We have three wonderful full time RNs who are on-site Monday - Friday. Our RNs are on call 24 x 7.
We have a number of exceptional care givers whose number one priority and passion is for the well-being of our residents. They provide around the clock care and always come to work with a smile and a big heart ready to help.
Our cooks bring a huge amount of energy, experience and passion to the kitchen. Their baking and cooking is second to none.
And our housekeeping team work tirelessly to keep our home clean and tidy.

Aged Care Management

Denzil & Kate are the owner operators of Waikiwi Gardens Rest Home. They are passionate about age care and bringing about positive change. Their experience in rest homes comes from previously owning another rest home in Invercargill and a small care facility in South Canterbury. We have an excellent team in the office; assistant manager Carly and admin assistant Jenni.

Aged Care Activities

Our activities co-ordinators run a programme of activities and events based on residents needs that is meaningful and enjoyable, which promotes dignity and independence through the development of individualised resident recreational plans. This programme is designed to support, challenge and enhances the psychological, social, emotional and physical well-being of our residents.

(Last Updated: 29th October 2024)

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DHB Audit Details

Further Rest Home Certification and Audits Information.

Waikiwi Gardens Rest Home
Southern District Health Board
Audit Certification period: 36 months (Good)
Certificate renewal date: 1st March, 2027
Auditor: BSI Group New Zealand Ltd
Click here to view latest audit findings

Why we have Rest Home Audits

All rest homes and aged residential care facilities are certified and audited to ensure they:

provide safe, appropriate care for their residents
meet the standards set out in the Health and Disability Services (Safety) Act 2001.

Types of audit and when they happen

Certification / Surveillance Audits
Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.
An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.
In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.
Other types of audit
Provisional audits happen when a provider purchases a certified rest home from another provider.
Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.
Ministry inspections
Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.
DHB issues-based audits
DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.