Bert Sutcliffe [Aged Care] Retirement Village
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Quality of Care
Caring Staff
Responsive Mgmt
Outdoor Activity
Indoor Entertain
Social Atmosphere
Enjoyable Food
Overview
Bert Sutcliffe Village is located on Rangatira Road and close to Verran's Corner, the village enjoys beautiful panoramic views over Kauri Point and beyond.
Services offered
- Palliative (End of Life)
- Geriatric
- Dementia care
- Medical Hospital care
- Rest home care
- Adult Day Care
- AGED CARE
Service Information
This business is part of Ryman Healthcare Ltd.
In Ryman villages, you’ll find vibrant communities where residents thrive.
Along with independent and assisted living, Bert Sutcliffe Village offers a range of care options to support you. These include rest home, hospital, dementia and respite care. In some circumstances you can also choose to receive rest home care in your own serviced apartment.
Located close to Verran's Corner, Bert Sutcliffe Village is set in beautifully landscaped gardens with views over Kauri Point and beyond.
Care is at the heart of everything we do. Our residents receive the best of clinical care from our expert teams.
Our spacious care rooms, each with an ensuite bathroom are fitted with a call bell with 24/7 monitoring for added security.
Of all the large providers in New Zealand (with 15 villages or more), Ryman has the highest number of care centres with 4 years’ certification – the ‘gold standard’ in care – from the Ministry of Health.
Ryman exceeds the sector standard in aged care by continuing to enhance the resident experience.
Our award-winning myRyman Care app and electronic medication system provide our team with secure access to real-time clinical data for accurate and efficient care.
Meals are prepared fresh on site by our village chefs using seasonal ingredients. Our Delicious menu is continually highlighted as an area where we go above and beyond as our talented chefs aim to tempt all taste buds.
We're passionate about creating thriving communities where connection and wellbeing are a priority. We offer daily activities and outings for residents to choose, and we encourage you to make the most of the care centre amenities.
We’re recognised by Canstar Blue for having the Most Satisfied Customers, which highlights the outstanding lifestyle and amenities on offer at a Ryman village and complements our tenth win of Reader’s Digest’s Most Trusted Brand.
When people visit our care centres, they often tell us that they feel that difference. It’s in the way our residents and care teams interact, their genuine affinity and connection with one another. We’re a community that cares.
It’s something to be experienced so we invite you to visit and talk to our team. Better still, talk to our residents and their families – they’re the experts!
No. of Beds 118
Aged Care Management
To view all Ryman Villages and Care Facilities
(Last Updated: 30th September 2024)
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DHB Audit Details
Further Rest Home Certification and Audits Information.Bert Sutcliffe [Aged Care] Retirement Village
Waitemata District Health Board
Audit Certification period: 48 months (Very Good)
Certificate renewal date: 31st October, 2025
Auditor: BSI Group New Zealand Ltd
Click here to view latest audit findings
Why we have Rest Home Audits
All rest homes and aged residential care facilities are certified and audited to ensure they:
- provide safe, appropriate care for their residents
- meet the standards set out in the Health and Disability Services (Safety) Act 2001.
Types of audit and when they happen
Certification / Surveillance Audits
Certification audits happen every 1–4 years. After the audit, rest homes are certified for a set period of time (the exact length depends on how well the rest home performed at the certification audit). Once this time is up, the rest home must be re-audited and its certification renewed.
An unannounced spot audit (also called a surveillance audit) happens around the middle of a rest home’s certification period. The spot audit ensures progress has been made on outstanding areas identified in the earlier certification audit and that standards haven’t slipped.
In addition to audits, rest homes have to report to their DHB on how they are addressing issues found at audit. These improvements are then verified at the next audit event.
Other types of audit
Provisional audits happen when a provider purchases a certified rest home from another provider.
Partial provisional audits happen when a provider wants to add services to their certificate (eg, a rest home adding hospital-level care), when a new rest home is built, or when a provider adds capacity or reconfigures their services (eg, builds a new wing, upgrades rooms). Before 2014, audits for adding capacity or reconfiguring services were referred to as verification audits.
Ministry inspections
Rest homes may have unannounced inspections by the Ministry under the Health and Disability Services (Safety) Act 2001 in the event of a serious complaint.
DHB issues-based audits
DHBs can conduct issues-based audits under the Aged Related Residential Care Contract. For information on these audits please contact the relevant DHB.
Quality of Care
Caring Staff
Responsive Mgmt
Outdoor Activity
Indoor Entertain
Social Atmosphere
Enjoyable Food
